frequently asked questions

Orders placed by Sunday ship the coming Tuesday for next day delivery. National Shipping is available to the continental 48 states only and is unavailable to Alaska, Hawaii and Puerto Rico.

All frozen dessert sales are final. We are unable to offer refunds for product that arrives melted. We recommend you purchase Route insurance on all shipping orders to protect from carrier delays, or lost or stolen packages. If there is an issue with your order, please take photos and contact Route to activate your insurance.